About the Job
About OneCard
“Re-imagining credit and payments from First Principles”
Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is backed by the principles of simplicity, transparency, and giving back control to the user.
We have eliminated the current call center, sales agent, and SMS-based processes with a mobile app that puts the customers in complete control. To stay agile, the entire stack is built on the cloud with modern technologies.
The aim is to become India's #1 mobile-first credit card; most preferred by the mobile-savvy young consumer.
Check our app here:
OneCard (Best credit card app) : www.getonecard.app
About OneScore
“No Spam. Only Credit Score.”
Credit Score is an important indicator of each person's individual customer creditworthiness. However, in our country, even today, awareness levels, information and knowledge around credit score is very low. There are several platforms like paisa bazaar which allow consumers to check their credit score but also spam them with credit products almost immediately, irrespective of whether they are looking for them or not. OneScore's endeavour is to help Indians become credit-aware in a transparent and trustworthy manner; to educate and empower them to make informed decisions - without any spam to sell credit products thereafter.
The app provides actionable insights on users’ credit scores and has an AI-powered Score Improvement Planner, along with financial education via personalised insights on score, blog posts, quizzes, calculators.
In short, OneScore is an intelligent tool that helps you make intelligent & informed decisions. We aim to become India's #1 credit score & education app - most most preferred by the mobile savvy young consumer.
Check our OneScore (Over 5 million downloads): www.onescore.app
Our investors: Matrix, Sequoia, GIC
Job Description
Consumer Insights Lead - drive & own ALL research & insighting for ONE brands
- Understand business objectives, consumer journeys (internal & external), feedback requirements & introduce real-time measurement mechanisms at each part of the consumer journeys (in-app or otherwise) for OneCard & OneScore, as relevant
- Ensure deep dives into data that result in consistent consumer insights
- Ideate and lead new research/measurement ideas for the brands as relevant in every life stage
- Introduce & drive key research online studies for both brands as relevant - CSAT, User-Attitude, Brand tracks etc.
- Introduce and drive relevant feedback mechanisms at all CX interfaces to track service quality and performance
- Devise the optimal way to measure consumer feedback/preference for all content platforms created for OneScore & OneCard
- Work closely with the risk team to marry consumer data with credit bureau data and enrich the insights over all
- Quarterly analysis & summary of relevant industry reports - to be presented to the leadership team as relevant.
- Research Watch - Consistently stay abreast with new launches, tools, techniques and present to the leadership team once a quarter
- Explore leveraging third party tools for real time data collection and reporting, for customer experience
- Stay updated on news, events and trends in the BFSI industry, Fintech start up space
- Monthly qualitative studies to deep dive into the current product/business/marketing/brand challenges
Eligibility & Requirements
Experience: 5-7 years
Preferred Candidate: Expertise in consumer insighting and deriving business actionables for a credit card/BFSI brand.
- Enjoys working with numbers and data
- A good command over quantitative and knowledge about qualitative consumer research too. Should have worked on projects involving both genres of research.
- Excellent command on data and data interpretation
- Expert at insight mining from research data tables/charts and the ability to give business actionables from consumer insights.
- Works well in a fast-paced environment with quick turnaround times
- Quick thinking, aware of current events and trends online and on social media
- Stays abreast with new research trends, tools & techniques in the digital space
- Should have played an independent & key role in big projects like CSAT, Segmentation, User & Attitude studies, preferably for BFSI brands.
- Independent in thought; will bring new, unique and out of the box ideas to the table
- Enthusiastic about work and bringing in new ideas to fruition. Not dependent only on given structure/approach
- Self-motivated, self-driven
- High Grasping Power
- Good spoken English with an eye for detail
- Genuine interest in pursuing a career in the fintech space/start-up eco- system
- Relevant Experience with BFSI, Fintech or any retail financial service brands
Timeline & Next Steps
Requirement - Immediate to 30 days